If your Amazon rental or purchase is not playing, go ahead and send us a message with the link to your purchase. We can help you see whether you have the correct version or not.
1. Log into Amazon and go to your Library page: Your Amazon Video Library
2. Click on the movie or episode that is giving you trouble.
3. Copy the URL in the address bar and send us the link.
Your link address should look similar to this: https://www.amazon.com/gp/video/detail/B00PC1MWKS/ref=atv_yvl_list_pr_2