FAQ for New VidAngel App

We're excited for you to try this new way of using VidAngel!! Here are the FAQ that will get you started!

Q: Why can I only use my mobile devices to connect now? I'd rather use my Roku/Apple TV/Fire TV/Chromecast, etc.

A: Using the new mobile app solves many of the connection issues you may have experienced in the past. It's a more uniform system - meaning it's the exact same across Android and iOS devices. Not only that but now you can access VidAngel with one single app and one single connection. No more connecting Amazon and Netflix on multiple devices! 

Q: Does this mean I can't use the website, or my Roku/Fire TV/Apple TV/Android TV/Chromecast device anymore?

A: Not at all! It just means you'll be using it in a different way! Using the mobile app, you can connect to Amazon and verify the title in order to be able to watch online. You can also cast the movie to your TV device and watch it on your TV. Once the movie starts, the app on your phone can be closed so your phone is available for calls, surfing the internet, or cruising Facebook. 

Q: What do I need to get started?

A: You can watch straight from that app, on the TV, or online.

Feel free to watch right there on your mobile app!

You can also watch on your TV using the current VidAngel mobile app and a streaming device such as: Roku, Apple TV, Fire TV, Android TV, Chromecast, or Samsung TV! Here's an article that gives step by step instructions:  How Do I Watch on My TV?

You can also watch it online! Just verify the title in the mobile app and then go to our website to start the movie. 

Q: Will my movie shut off if I close the app?

A: After you start your newly filtered movie, you can cast to a number of devices. Once the cast has started you can then exit the app on your device and the movie will continue to play. This will free up your device so you can still use it while enjoying your movie. Make a phone call or even leave the house...the movie will still play with the exception of Apple TV. Casting to your Apple TV requires the mobile device to be turned on and in the range of the network)

Q: How do I know if I have the current version of the app on my mobile device:
A: Check with your App Store.

iOS: Download the iOS app here. Or search for "VidAngel" in the iTunes Store.

ANDROID: Download the Android app here. Or search for "VidAngel" in the Google Play Store.

 Q: What should I do if I don't have any of these devices, or if this new way doesn't work for me?

A: This is going to be the way to use the system and get connected. Please know that we are committed to helping you enjoy VidAngel. New features are always exciting, but change can sometimes be hard. We are just getting started, so please let us know if there are features you miss or would like to see in our new app. 

Q: Can I still watch on the VidAngel website? 

A: Yes, you can still use the VidAngel website.

* For Amazon titles, simply use the mobile app to verify the title before starting it online. After the title is verified in the mobile app, you will be able to start it on our website too.  

Q: Where are my favorite features like Continue Watching or My Library? 

A: If you're missing some of your favorite features, not to worry! We're working on it. Filling out this form helps our tech team know what to work on first. This is the ONLY way for them to track these requests, so if you're really missing something you loved, make sure you fill it out: Requests or Missing Features Form

And thanks for letting us know what you're waiting for!

Q: Will you be getting Closed Captions?

A: We are absolutely working on it! Given the state of events and people being stuck at home, our primary focus is bugs that are stopping people from watching movies! After this is all over, closed captions will be at the top of our list. We can’t wait to have them for you!

Q: Is this available in Canada, or outside the US?

A: We hope to get it outside the US someday! The main issue is that Amazon and Netflix differ so much from country to country. We appreciate your support and look forward to having you as a customer!