FAQ for New VidAngel App

We're excited for you to try this new way of using VidAngel!! Here are the FAQ that will get you started!

Q: Why can I only use my mobile devices to connect now? I'd rather use my Roku/Apple TV/Fire TV/Chromecast, etc.

A: Using the new mobile app solves all of the connection issues you've been experiencing on the other devices. It's a more uniform system - meaning it's the exact same across Android and iOS devices. Not only that but now you can access VidAngel with one single app and one single connection. No more connecting Amazon and Netflix on multiple devices! 

Q: Does this mean I can't use my Roku/Fire TV/Apple TV/Android TV/Chromecast device anymore?

A: Not at all! It just means you'll be using it in a different way! Once the movie starts, the app on your phone can be closed so your phone is available for calls, surfing the internet, or cruising Facebook. You can even leave the house and the movie will continue!

Q: What do I need to get started?

A: You can watch straight from that app, if you prefer. Or using an iOS or Android mobile device with the current VidAngel app installed WITH a streaming device (Roku, Apple TV, Fire TV, Android TV, Chromecast, or Samsung TV) you can watch on your TV! Here's an article that gives step by step instuctions:  https://support.vidangel.com/hc/en-us/articles/360044593094

Q: Will my movie shut off if I close the app?

A: After you start your newly filtered movie, you can cast to a number of devices. Once the cast has started you can then exit the app on your device and the movie will continue to play. This will free up your device so you can still use it while enjoying your movie. Make a phone call or even leave the house...the movie will still play.

Q: How do I know if I have the current version of the app on my mobile device:
A: iOS: Download iOS app here. Or search for "VidAngel" in the iTunes Store.

ANDROID: Download Android app here. Or search for "VidAngel" in the Google Play Store.

 Q: What should I do if I don't have any of these devices, or if this new way doesn't work for me?

A: We want to make sure everyone can use VidAngel! For now, this is going to be the best way to use the system and get connected. Plus, you can still use the web for Netflix, Dry Bar Comedy, and VidAngel Studios original content, like The Chosen. We will continue to work on other options.

Q: Can I still watch on the VidAngel website? 

A: Yes, you can still use the VidAngel website to access VidAngel Studios content, such as Dry Bar Comedy, The Chosen and The Shift. You can also use it to connect to Netflix. Amazon connections will only be available on the new app. 

Q: Where are my favorite features, like the Watchlist and Categories? 

A: If you're missing some of your favorite features, not to worry! We're working on it. Filling out this form helps our tech team know what to work on first. This is the ONLY way for them to track these requests, so if you're really missing something you loved, make sure you fill it out! Here's the link: https://forms.gle/scQ5mKqS6xGu2rkv5 

And thanks for letting us know what you're waiting for!

Q: Will you be getting Closed Captions?

A: We are absolutely working on it! Given the state of events and people being stuck at home, our primary focus is bugs that are stopping people from watching movies! After this is all over, closed captions will be at the top of our list. We can’t wait to have them for you!

Q: Is this available on Canada, or outside the US?

A: We hope to get it outside the US someday! The main issue is that Amazon and Netflix differ so much from country to country. We appreciate your support and look forward to having you as a customer!