We're excited for you to try this new way of using VidAngel!! Here are the FAQ that will get you started!
Q: What happened to the individual apps for devices such as the Roku? I'd rather use my Roku/Apple TV/Fire TV/Chromecast, etc directly.
A: We're working on it!
We just released a new VidAngel Roku App. You can read all about it at Getting Started on the Roku. We also in final testing for the Apple TV native app. You can download the Apple TV app in the tvOS App Store.
We are hard at work to bring the same new features to the FireTVs, and Android TVs out there.
In the meantime, we have transitioned to using our mobile app in conjunction with these other TV streaming devices. You may find that you like using the new mobile app better. Using the new mobile app solves many of the connection issues you may have experienced in the past. It's a more uniform system - meaning it's the exact same across Android and iOS devices. Not only that but now you can access VidAngel with one single app and one single connection. No more connecting Amazon and Netflix on multiple devices!
Q: Does this mean I can't use my Fire TV or Android TV device anymore?
A: Not at all! It just means you'll be using it in a different way! Using the mobile app, you can cast the movie to your TV device and watch it on your TV. Once the movie starts, the app on your phone can be closed so your phone is available for calls, surfing the internet, or cruising Facebook. (Please note, this doesn't work with Apple TVs; when casting to the Apple TV, their technology requires the app run in the background and be in range of the network the entire time.)
Q: What do I need to get started?
A: You can watch straight from that app, on the TV, or online.
You can watch it right there on your mobile app! -- Find a movie, make sure it's offered on one of your connected services, set your filters and start the show.
You can also watch on your TV using the current VidAngel mobile app and a streaming device such as: Apple TV (iOS mobile only), Fire TV, Chromecast, or Samsung TV (Android mobile only)! Here's an article that gives step by step instructions: How Do I Watch on My TV?
If you have a Roku device, we just released a new VidAngel Roku App. You can read all about it at Getting Started on the Roku.
You can also watch it online! -- Go to www.vidangel.com, find a movie, make sure it's offered on one of your connected services, set your filters and start the show.
Q: Will my movie shut off if I close the mobile app?
A: Using the "Send to TV" button, you can cast to a number of devices. Once the cast has started you can then exit the app on your device and the movie will continue to play. This will free up your device so you can still use it while enjoying your movie. Make a phone call or even leave the house...the movie will still play. (Please note, this doesn't work with Apple TVs; their technology requires the app run in the background and be in range of the network the entire time.)
Q: How do I know if I have the current version of the mobile app on my mobile device:
A: Check with your App Store.
iOS: Download the iOS app here. Or search for "VidAngel" in the iTunes Store.
ANDROID: Download the Android app here. Or search for "VidAngel" in the Google Play Store.
Q: What should I do if I don't have any of these devices, or if this new way doesn't work for me?
A: We are working to make this as accessible to as many people as possible. Please know that we are committed to helping you enjoy VidAngel. Hopefully, between the web on a PC, our app with a mobile device, or the new VidAngel Roku App you can find something that will work for you. We are just getting started, so please let us know if there are features you miss or would like to see in our new app or on the web.
Q: Can I still watch on the VidAngel website?
A: Yes, you can still use the VidAngel website. Make sure that your services are connected under Manage Services under the Profile Icon.
Q: Where are my favorite features like My Library?
A: If you're missing some of your favorite features, not to worry! We're working on it. Filling out this form helps our tech team know what to work on first. This is the ONLY way for them to track these requests, so if you're really missing something you loved, make sure you fill it out: Requests or Missing Features Form
And thanks for letting us know what you're waiting for!
Q: Will you be getting Closed Captions?
A: We are absolutely working on it! Given the state of events and people being stuck at home, our primary focus is bugs that are stopping people from watching movies! After this is all over, closed captions will be at the top of our list. We can’t wait to have them for you!
Q: Is this available in Canada, or outside the US?
A: Unfortunately, we cannot formally support our services outside of the US. We hope to make VidAngel available outside the US someday! The main issue is that Amazon and Netflix differ so much from country to country. We appreciate your support and look forward to having you as a customer!